Service Dispatcher

About the role

The Service Dispatcher will be responsible for supporting Service Technicians with the following tasks including but not limited to:

Responsibilities

• Maintain the Service Technician’s daily schedules and dispatch the Technicians as service calls are completed
• Schedule return trips with customers when parts are in
• Maintain the on-call schedule for Service Technicians
• Maintain customer database with current information
• Communicate clearly with department managers, employees and company customers
• Keep customers appraised as to company schedule and requested lead-times
• Provide accounting with maintenance contract billing information
• Prepare service invoices and timecards for processing

Requirements and Experience

• Advanced customer service skills
• Ability to multi-task
• Organized
• Knowledge of industry is recommended but not required
• Computer skills
• High school diploma or general education degree (GED)
• Two years related experience and/or training in customer service, dispatching or project management or equivalent combination of education and experience

Benefits

• Medical, Dental, and Vision
• 401K with company Match
• STD, LTD, Voluntary Life benefits
• Paid Time off

About Apollo Mechanical Contractors

Apollo Mechanical Contractors is a Native American-owned business that officially began operations in 1981 under the guidance and vision of owner Bruce Ratchford. Apollo is based in Kennewick, Washington, performing Full Mechanical projects across the United States and around the world. Apollo employs over 2000 people, with annual revenues of over $600 Million.

Apollo Sheet Metal officially began operations in 1981, building on a vision that originated in the mid-1970s by owner Bruce Ratchford. With a decade of experience and expertise in mechanical design and business management, Mr. Ratchford incorporated Apollo in Richland Washington, to serve the Tri-Cities’ construction needs. Since 1981, Apollo has expanded its market to include locations across the United States and multiple countries.

Apollo has progressively grown larger than its original scope and has expanded its operations to specialize in mechanical construction for correctional facilities, hospitals, laboratories, high tech data centers, schools, and industrial facilities.