SERVICE DIRECTOR

Job Description

The Harbor House Inn is hiring a full-time Service Director in Elk, California.

Key Responsibilities

• Guest Experience
• Oversee and elevate all aspects of front-of-house service to meet and exceed Michelin standards.
• Act as a visible presence in the dining room, ensuring guest satisfaction and building genuine guest relationships.
• Handle VIP and high-profile guest interactions with discretion and exceptional care.
• Team Leadership & Development
• Lead, mentor, and train a high-performing service team including captains, servers, sommeliers, and hosts.
• Develop ongoing training programs focused on service refinement, product knowledge, and hospitality culture.
• Foster a culture of accountability, professionalism, and continuous improvement.
• Operational Excellence
• Collaborate with the General Manager and Head Chef to ensure smooth service operations.
• Manage staffing schedules, oversee pre-shift briefings, and coordinate service logistics.
• Monitor and uphold health, safety, and sanitation standards.
• Service Innovation & Standards
• Continuously refine service protocols and implement innovations to enhance the guest journey.
• Ensure all service points reflect the brand’s identity, attention to detail, and storytelling.

Required Qualifications

• Minimum 5 years of experience in fine dining, with at least 2 years in a leadership role at a Michelin-starred or equivalent level.
• Proven leadership and team-building skills in a high-pressure, luxury hospitality environment.
• Deep knowledge of food, wine, spirits, and service etiquette at the highest standards.
• Exceptional communication, emotional intelligence, and guest-relations skills.
• Strong organizational and problem-solving abilities.
• Fluent in English (additional languages are a plus).

What We Offer

• Opportunity to work in one of the region’s most respected fine dining destinations.
• Dynamic, supportive, and passionate team culture.
• Competitive salary with performance-based bonuses.
• Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Potential Bonuses, Relocation housing assistance

Required Skills

• Visionary Leadership
• Mentorship
• Training Development
• Accountability
• Professionalism
• Continuous Improvement
• Collaboration
• Attention to Detail

Compensation

This position is: salaried, $75,000 - $100,000

Application Instructions

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Deadline

No deadline