Service Director

Job Responsibilities

• Oversees staffing levels and promotes associate engagement by recruiting, hiring, training, coaching, evaluating, motivating and rewarding Service Department personnel.
• Communicates departmental and individual goals and objectives to ensure a mutual understanding of job expectations and requirements.
• Pushes accountability through all levels of the department; addresses under-performers with urgency.
• Knows the developmental needs of team members; makes training a priority.
• Is always recruiting, attracting top talent to the dealership.
• Supports fellow managers with solutions that benefit the entire dealership.

Customer Satisfaction

• Expects to lead in CSI performance and instills the same expectation in every team member.
• Puts the customer experience at the forefront; does not allow it to be compromised by conflicting policies, pay plans or individuals.
• Uses customer feedback to identify deficiencies and implement corrective actions.

Operational Excellence

• Buils the optimal shop structure and work distribution processes for maximizing Technician productivity.
• Develops and trains Advisors to achieve the very best RO Quantity and Quality.
• Designs and implements processes that are clear, sustainable and drive the desired outcomes.
• Attacks areas of waste; keeps receivables, unapplied time and policy expense within guides.
• Generates expected profits by controlling pricing, productivity, personnel expense and operating expense.
• Ensures the department and personnel remain compliant with company, factory and government policy and regulations.

Skills & Qualifications

• 10 years of experience in the retail automotive service and parts business.
• 5 years of experience as a Service Manager/Director.
• Experience with the CDK dealer management system is a bonus.
• A current valid driver’s license and insurability rating is required.
• High School Diploma or equivalent; College degree is preferred.

Benefits Include

• Company vehicle
• Health, dental, life and vision insurance
• 401(k)
• Paid Time-Off
• Continued professional development