Service Development Representative

Make a Difference Where It Counts! At our 22-bed Behavioral Health Hospital, every role plays a vital part in changing lives, strengthening our community, and delivering care that truly matters. Come be part of an amazing team where your impact is seen and felt every single day! Job Description Job Title: Service Development Representative Department Service Development Reports To Hospital Service Development Director Supervises No one FLSA Status Exempt Position LOF Support LOF 1 Skill Checkoff Appraisals See Attached Mentoring Checklist Form Non-Licensed (Annually) Position Summary The Service Development Representative is responsible for implementing business and marketing plans within their assigned territory. This role collects information from referring professionals or facilities and meets with potential patients to conduct pre-admission screenings, serving as a liaison between referral sources and the Hospital. Information gathered is submitted to the Intake Department for admission eligibility determination. The Service Development Representative assists patients and families in identifying appropriate care alternatives and communicates pre-screening results and recommendations to patients, families, and referral sources in accordance with company policy. This position plays an active role in community service development. Representatives provide consultative support and educational services throughout the month while promoting mental health prevention awareness. The Representative develops positive relationships with community resources and professional networks to ensure a seamless continuum of care and maintain strong collaborative partnerships. The ultimate goal of this position is to improve the overall quality of life for mental health patients referred to the organization. The ideal candidate is an LPN with marketing experience. This position requires travel and includes responsibility for the entire state of Louisiana. Working Conditions The work environment characteristics described below are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. While performing job duties, the employee may occasionally be exposed to: Fumes or airborne particlesModerate to high noise levelsCleaning chemicalsDust, mist, and steam generated during housekeeping tasks This is a smoke-free workplace. Work requires spending approximately 75% or more of the time indoors in an environment protected from weather conditions, though not necessarily from temperature changes. Employees must provide documentation of a tuberculosis test during new-hire orientation and annually thereafter. Physical Requirements The Employee Must Be Able To Stand for moderate periods of time (60–80% of the work shift)Sit for extended periods (at least 4 hours)Walk as required to perform job dutiesLift and carry more than 10 pounds as needed Additional Physical Demands Include Performing repetitive tasks and motionsHearing alarms, telephones, and normal speaking voices Stress is identified as a job hazard due to a fast-paced environment with frequent interruptions. The environment presents inherent risks associated with serving psychiatric patients experiencing acute and crisis-related needs. Functional Requirements The Position Requires The Ability To Perform The Following Reaching Extending hands and arms in any direction Handling Seizing, holding, grasping, turning, or otherwise working with the hands Fingering Picking, pinching, and working primarily with the fingers Feeling Perceiving attributes such as size, shape, temperature, or texture through touch Talking Expressing or exchanging ideas through spoken communication Hearing Perceiving sounds by ear Seeing Obtaining visual impressions of shape, size, distance, motion, and other characteristics of objects, including: Far and near acuityDepth perceptionField of visionAccommodationColor vision Exposure Category Category II (Tasks involve potential exposure to blood, bodily fluids, or tissues.) Preferred Knowledge, Skills, And Experience Education Bachelor of Science degree in Marketing preferred, or business development experience with a healthcare focus. License N/A Experience Minimum of two (2) years of experience in healthcare sales, service development, or the medical industry required. Preferred Qualifications Include Proven experience in marketing, sales, customer service, or clinical educationExperience using mobile tools and applicationsAbility to consistently meet and exceed performance goalsProficiency with tablets and smartphones Additional Requirements Effective verbal communication skillsStrong organizational skillsStrong interpersonal skillsAnalytical problem-solving abilitiesAbility to read and comprehend written instructionsAbility to follow verbal instructionsProficiency with PC computersBasic understanding of medical and psychiatric diagnoses and conditions Certificates, Licenses, and Registrations Required Valid Photo IDSocial Security Card and/or Driver’s LicensePrimary source verification of educationCopy of clinical license (if applicable)CPR CertificationBehavioral Management Training Benefits Full-Time Employees Health InsuranceDental InsuranceVision InsuranceSupplemental Insurance Options401(k) with Company Match PRN Employees 401(k) with Company Match Freedom Behavioral Hospital of Leesville provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.