Service Desk3(SD3)

Position Overview

SD3 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.

What You Will Be Doing

• Understanding of Desktop Support and Services.
• Understanding of Active Directory and AD Toolsets, ADUC, user authentication and authorization and identify and access management.
• Uses creativity and innovation to automate and streamline processes and procedures.
• Understands customer support, likes to work with people and can ensure that the customer is satisfied.
• Ability to troubleshoot in a high level systematic way. Ability to identify symptoms and research cause.
• Understands process to test, and put changes in production.
• Understanding of basic Networking principles, including network troubleshooting for connectivity issues, DHCP, DNS, use of tools like PING, NSLOOKUP and NETSTAT.
• Ability and experience to work with SCCM version 2012. Ability to show others how to use the tools like SCCM.
• Ability to script with PowerShell 3.0 or above. Scripting abilities should include validation, editing, input and output, including automation to production systems, specifically Active Directory.
• Ability to learn new tools (Varonis) to clean up and audit unstructured data (user data) and Active Directory and NTFS permissions.

What’s Needed

• Strong communication/ leadership skills.
• Strong influence, collaboration and negotiation experience.
• Able to collaborate with supporting resources across business and/or functional lines.
• Possess strong meeting and work session facilitation skills.
• Able to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines.
• Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills.
• Must be knowledgeable in the English language/speak clearly and understandably using the English language
• 10 Years Troubleshooting Experience Required
• 5 years’ experience with Active Directory including tools like ADUC.
• Required 4 Years SCCM Or SMS Like Experience Required
• 4 years customer service experience Required
• 4 years knowledge of networking technologies to including PING, NETSTAT, DHCP, DNS, and NSLOOKUP.
• Required Certifications A+ series Highly desired Certifications in Microsoft Highly desired PowerShell 3.0 scripting background. Highly desired

Compensation & Benefits

• Medical, dental, and vision insurance
• 401(k)
• Other standard benefits as applicable

About

UNICON is a workforce solutions provider with over 35 years of experience supporting organizations across a variety of industries. We partner with our clients to deliver skilled professionals while maintaining a strong focus on quality, compliance, and long-term relationships. UNICON is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.