Service Desk Tier II

Job Responsibilities

• Assist the Operations Lead in managing network infrastructure.
• Implement network security policies in line with DISA guidelines.
• Troubleshoot, configure, and repair network solutions.
• Train customers on equipment to meet mission requirements.
• Identify and resolve network faults.
• Provide network technical support to internal and external systems.
• Field service and training to U.S. Military and Government Civilians.
• Assist and train tier 1 technicians.
• Buildout deployable kits and perform configuration testing.
• Provide extensive interaction with DISA Teleport/STEP and Army Regional Hub Node sites.
• Train units on all aspects of the supported equipment.

Requirements

• An active, in-scope US Government issued Secret clearance.
• US Citizenship required.
• 4 years of experience with deployable communications.
• Very Small Aperture Terminal (VSAT) certification (must obtain within 90 days of hire).
• Cisco Certified (CCNA) or (CCNP-RS, CCNA-Security).
• Current DOD 8570.01 IAT Level II certification such as CompTIA Security+ CE or equivalent.

Qualifications

• An associates degree in a technical field, or 5 years of additional experience may substitute degree requirements.

Skills

• Knowledge of installing, operating, and performing diagnostic testing and repair of fixed and deployable tactical voice and data communication systems.
• Experience providing network and IT services.

Benefits

• Health insurance coverage.
• Flexible spending accounts.
• An employee wellness program.
• Life and disability insurance.
• A retirement savings plan.
• Company holidays and paid time off (PTO).

Pay

Salary Range: $90,000 - $100,000

Schedule

Travel: ~30%

Contact

To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text ‘tracejobs’ to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems Trace Systems is an equal opportunity employer. Qualified candidates will be considered without regard to legally protected characteristics.