Service Desk Technician (11am-8pm)

About the role

Moser Consulting is a company that has been providing IT services for over 25 years. We are dedicated to creating a supportive and collaborative work environment where employees can thrive.

Responsibilities

• Manage inquiries and diagnose software and hardware issues.
• Guide users through step-by-step solutions across all shifts, including nights, weekends, and holidays.
• Proactively resolve incidents and manage varying workloads.
• Prioritize user satisfaction and maintain detailed records of all interactions.
• Contribute to ongoing service improvement initiatives.
• Install and maintain PCs, telephone systems, wireless networks, and peripheral devices.
• Provide advice and guidance to colleagues regarding incidents.
• Identify, troubleshoot, log, and resolve technical problems with computer systems, software, hardware, and network.
• Identify potential changes and system improvements to present to senior team leaders.
• Ensure work is carried out within agreed service levels and department guidelines.
• Install, maintain, and troubleshoot required software and hardware, both onsite and remotely.
• Create, maintain, and distribute reports of progress to senior leadership.
• Maintain ticketing system with up-to-date solutions and clear record of activities.

Requirements

• Bachelor’s degree in computer science, information technology, or a related field; or equivalent experience.
• Collaborate with IT teams for complex issue resolution and process improvement.
• Act as a liaison between the IT department and other business units, ensuring aligned objectives.
• Assist in vendor interactions under supervision, learning the basics of vendor communication and aligning vendor solutions with organizational needs.
• Contribute to IT knowledge base by documenting frequent user queries and resolutions.
• ITIL Foundations v4
• CompTIA A+
• COMTIA Network+
• Microsoft Certified Desktop Support Technician (MCDST)
• Microsoft Certified Professional (MSP)
• Cisco Certified Network Associate (CNA)

Qualifications

• Extensive familiarity with Windows systems and Microsoft 365.

Skills

• Technical expertise
• Customer service excellence
• Collaborative mindset

Benefits

• Training Opportunities
• Fully Invested 401K Plan
• PPO and HDHP Medical Plans
• Employer-Paid Dental and Vision Plans
• Onsite Fitness Center
• Wellness Program
• Catered Lunches

Pay

The salary range for this role is $41k - $69k, reflecting the value we place on the skills and experience our employees bring to our team. We are committed to offering a competitive salary that aligns with industry standards and the unique competencies you bring to our community.

Schedule

You will be able to work a hybrid/onsite work schedule out of the downtown and Castleton offices.