Service Desk Team Member

About the role

The Service Desk Team Member serves as a member of 24 hour service desk team at J - 53, NH - 156, Camp Allen or Newport News locations. Assists residents with general needs, assists with leasing and placements tasks, move-in, move-out tasks, answers phone and responds to emergencies, as needed.

Must be able to accommodate one of the following shift times: 3:00pm - 11:30pm Monday - Friday and Rotating Weekends (minimum 2 per month) 40 hours/week or 11:00pm - 7:30am Monday - Friday and Rotating Weekends (minimum 2 per month) 40 hours/week.

Responsibilities

• Answers incoming telephones calls, determines purpose of callers, and forwards calls to appropriate personnel or department.
• Assists with referral/placements and move-in/move-out process.
• Maintains fax machines, assists users, and perform other clerical duties as necessary.
• Reminds residents of the on-line work order system; train residents (over the phone) on the on-line system, as needed.
• Registers new residents; assigns room numbers, issues room keys.
• Respond to incoming customer's work orders requests, and input work orders from residents.
• Report customer service related issues to the appropriate property management staff, as necessary.
• Coordinate day-to-day customer communication and interact with the customers to foster ongoing relationships.

Qualifications

• High School Diploma or GED
• Three to six months related Customer Service experience and/or training.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively to customers or employees of organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
• Knowledge of Microsoft word processing software; Internet/Intranet software; Outlook and E-mail software systems.

Compensation

The hiring range for this position is generally $17.30 per hour, exclusive of fringe benefits or potential bonuses. This position is also eligible for a performance bonus. Final salaries will be determined based on factors such as geographic location, skills, education, licenses, certifications, and/or experience.

Benefits

A competitive salary is only one part of your total rewards. We also offer a comprehensive benefits package, including paid time off, medical, dental, life and disability insurance, HSA/FSA accounts, retirement, rewards programs, and so much more!