Service Desk Team Lead
About the role
We are Lennar Lennar is one of the nation's leading homebuilders, dedicated to making an impact and creating an extraordinary experience for their Homeowners, Communities, and Associates by building quality homes and providing exceptional customer service, giving back to the communities in which we work and live in, and fostering a culture of opportunity and growth for our Associates throughout their career. Lennar has been recognized as a Fortune 500® company and consistently ranked among the top homebuilders in the United States. Join a Company that Empowers you to Build your Future The Lead Onsite IT Technician provides advanced technical support and leadership for Lennar Associates. This role involves offering advice, mentorship, and training to other technicians, ensuring the smooth operation of all computer systems, networks, and communications equipment. The Lead Onsite IT Technician will coordinate with various departments and third-party vendors to deliver superior customer service and technical solutions. A career with purpose.A career built on making dreams come true.A career built on building zero defect homes, cost management, and adherence to schedules.
Responsibilities
- Provide advanced advice, mentorship, and training to IT Technicians, guiding them in troubleshooting and resolving complex issues.
- Lead by example in adopting and implementing best practices across the IT team.
- Assist senior colleagues in managing internal client relationships, handling complex technical requests, and ensuring a high level of client satisfaction.