Service Desk Support Tech III

About the role

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location: 30 Corporate Woods, Brighton, New York, 14623

Department: ISD Customer Service (900084); Worker Subtype: Regular; Time Type: Full-time; Scheduled Weekly Hours: 40; Work Shift: UR - Day.

Responsibilities

• Supports lower-level staff regarding troubleshooting and escalations.
• Resolves high-level troubleshooting and complex issues with servers, email, issues with NetID's in LDAP and desktop applications, hardware and operating systems.
• Works with supervisor to monitor and evaluate lower-level staff and brings forward any performance issues or concerns.
• Assists with