Service Desk Specialist I, Technology Experience & Community

Location: Boston, Suffolk County · Onsite · Full-time

About the role

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experience to join our innovative and inclusive community. Join us as a Service Desk team member where you will serve as a primary point of contact for the Boston University community, providing first and second level technology support for 200 IS&T-provided IT services while helping ensure a positive client experience. You will also assess client needs and troubleshoot personal computing applications.

Responsibilities

• Serve as the primary point of contact for the Boston University community for IT support inquiries.
• Provide first and second level technology support for 200 IS&T-provided IT services.
• Assess client needs and troubleshoot personal computing applications and related issues.
• Ensure a positive client experience through effective communication and problem resolution.

Pay

USD 52,310 per year