Service Desk Specialist I

Company Description As a leader in Medicare health insurance distribution, Spring Venture Group guides people through one of their most important life decisions — finding the right insurance coverage. We are on a mission to be the most trusted partner for our customers and our people, enabling empowered decisions along the journey to health and financial well-being. Spring Venture Group offers incredible culture, benefits, and fantastic income potential in a stable and successful work environment at a Medicare agency. This starts with a workplace that empowers people to do their best work. Come build a rewarding career and make a meaningful impact on peoples’ lives in an environment that values your determination. Join our diverse, inclusive team and get ready to crush your goals! Job Description The Service Desk Specialist I is responsible for supporting the productivity of company staff by ensuring they have the proper and functioning IT equipment, and timely resolving or escalating issues as they arise. The essential duties for this role include, but are not limited to: Create new hire boxes. Setup and troubleshoot new hire classesMonitor Tier 1 ticketing que to ensure timely resolution of problems while ensuring that customers are satisfied. Verify tickets get linked to the correct boards for resolutionParticipate in the incident response process which involves investigating and troubleshooting issues, communicating key findings, and resolving issues; communicate in chat for direction as needed Help test, facilitate and assist in projects with provided instruction as they arise Maintain and update company processes, procedures, system standards, documentation, knowledge base articles, and other resources related to the Service DeskInstall and support office audio and visual equipment.Participates in training and professional development sessions.Accurately and effectively communicates pertinent information to the appropriate stakeholders.Participate in on-call rotations and triage or resolve critical issues that come up outside of standard working hours along with workroom duties Demonstrates curiosity in customer service, proactively seeking improvements and questioning existing methods to find better solutions.Solves problems and makes decisions on a daily basis relative to Service Desk responsibilities. ROLE COMPETENCIES The competencies for this role include, but are not limited to: Ability to think through a problem from multiple viewpoints.Teachability, in technical, and customer service areas.Exemplify the desired culture and philosophies of the organization. Qualifications Education/Experience: Degree not required / 1-3 years related experience Skills/Specialties Customer service, Hardware/Software troubleshootingKnowledge of Okta and Jira.CompTIA A+ is a plus Security Responsibilities Operating in alignment with policies and standardsEnsuring acquisition and procurement follows security standardsPromoting and supporting alignment with security standards for all areas of responsibilityReporting Security IncidentsCompleting assigned trainingProtecting assigned organizational assets So that we can prioritize valid applications, we require a LinkedIn profile within our application process. Please email our careers inbox, if you have questions Careers@springventuregroup.com. Thank you and we look forward to talking with you. Additional Information Competitive compensation Medical, Dental and Vision benefits after a short waiting period401k matching programGenerous paid time off program with an additional company break during the holidaysAnnual Volunteer Time Off (VTO) and a donation matching programLife Insurance Employee Assistance Program (health & well-being on and off the job) Rewards and RecognitionMaternity and Parental Leave Training program and ongoing support throughout your entire Spring Venture Group careerDiverse, inclusive & welcoming cultureOptional enrollment options include HSA/FSA, AD&D, Spousal/Dependent life insurance, Short Term/Long Term Disability, Travel Assist, and Legal plans Spring Venture Group is an Equal Opportunity Employer Spring Venture Group is an Equal Opportunity Employer