Service Desk Specialist

About the role

This is a full-time, onsite role at our Tampa Headquarters.

Responsibilities

• Work in a shift-based call center environment, handling in-bound support calls, creating and remediating incident tickets through the service management platform.
• Schedule and perform installations of customer security platforms.
• Communicate clear expectations and build relationships with a primary account and their support teams while following appropriate processes and procedures.
• Embrace opportunities to enhance and improve process workflows and the customer experience.

Requirements

• Minimum of 1-3 years of experience in an Information Technology / help desk role.
• Strong skills using and supporting Microsoft Windows desktop and server operating systems and related hardware troubleshooting of Windows machines.
• Knowledge of IT Security concepts.
• Working knowledge of networking concepts and remote access protocols such as LANs/WANS, VPNs, TCP/IP, UDP, HTTP, and FTP.
• Experience with Active Directory, as well as troubleshooting: server, switches, and connectivity.
• Bachelor's degree in computer science or related field preferred.
• Professional certifications such as A+, and Network+ preferred.

Qualifications

• A keen interest in security and the need for the confidentiality, integrity and availability of information and information systems to be maintained.
• Excellent analytical skills.
• Excellent communication, presentation and listening skills.
• Excellent organizational and time-management skills.

Skills

• Able to multi-task and prioritize.
• High level of integrity, judgment and situational awareness.
• Able to work both independently and collaboratively with peers, across teams, and with management.
• Flexibility and adaptability to change.
• Capability of learning and performing all the activities that everyone on the shift does.
• Excellent customer service skills.

Benefits

Digital Hands is dedicated to a diverse and inclusive workplace and culture, and proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

Pay

Competitive compensation and benefits.

Schedule

Full-time, onsite role at our Tampa Headquarters.