Service Desk Shift Leader
Stefanini Group · Madison Heights, MI · 1 wk ago
On-siteOTHRFull-time
Daily Responsibilities
- Ensure that Service Desk Agents are available to take calls.
- Monitor calls and reach out to Agents when their calls exceed 15 minutes (30 minutes for calls to the Hardware queue) to see if help is needed.
- Ensure that at least one Spanish speaking Agent is available.
- Is the primary point of contact