Service Desk Personnel

Nashville, TN 37243 (MUST be locals to TN) Positions: 2

About the role

We are seeking Service Desk Personnel with strong technical troubleshooting and customer support experience. Candidates must be capable of handling a fast-paced IT support environment and resolving a wide range of technical issues efficiently.

Requirements

• Ability to handle up to 30 calls per day
• Strong customer service and communication skills
• Must be able to lift at least 50 lbs
• Prior IT Call Center experience preferred

Technical Skills

• Printer Administration & Troubleshooting
• Server print queues and local queues
• Active Directory Management
• Navigate different OUs
• User attribute lookup
• Password reset and account unlock
• iOS Support & Deployment
• Setup of iPhones/iPads
• iTunes account reset
• Network settings reset
• Backup and restore
• Video Conferencing Tools: Cisco WebEx, Microsoft Teams, Cisco Presence solutions
• Network Troubleshooting: Internal vs external connectivity, VPN, LTE, WiFi
• Application Support: Account permissions, Compatibility issues, Browser vs installed applications
• Remote Support Tools: MSRA, RDP, Microsoft Teams, WebEx
• Hardware Deployment
• ServiceNow Ticket management, Ticket assignment