Service Desk Lead

SOC Analyst (Security Monitoring)

• Develop and maintain security monitoring systems
• Perform incident response and threat hunting activities
• Collaborate with cross-functional teams to enhance security posture

Systems Administrator (Tier 2/3 Support)

• Provide technical support and troubleshooting for IT infrastructure
• Implement and manage server and network operations
• Ensure system availability and performance

Service Desk Analyst

• Handle customer service requests and issues
• Coordinate with internal teams for resolution
• Improve service delivery through process optimization

Program Manager

• Plan, execute, and monitor program objectives
• Manage project scope, schedule, and budget
• Facilitate stakeholder engagement and communication

Outreach and Engagement Program Manager

• Develop and implement outreach strategies
• Engage with stakeholders to build relationships
• Measure and report on program impact