Service Desk II

About the role

Position: Service Desk II. Location: Milwaukee, WI (in person 5 days/week). Duration: 4-6 months (with possibility of extension). Start Date: November 9th, 2026.

Schedule

Monday–Friday, 8 hour shifts between 7am-5pm based on business needs.

Pay

$25-27/hour.

Responsibilities

• Provide professional and efficient technical solutions for PC hardware imaging responsibilities and customer service requests / incidents within the Service Desk team.
• Under limited supervision, collaborate with all members of the Service Desk to investigate technical problems.
• Collaborate with various teams for technical investigations as needed.
• Troubleshoot customer incidents to resolve PC hardware or technology problems.
• Document support related knowledge articles for purpose of improved service quality.
• Troubleshoot complex day-to-day software or hardware problems with desktops and peripherals.
• Provide installation and support of all supported software and hardware, including desktop configurations.