Service Desk Engineer

About the role

This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management - Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical challenges
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues

Qualifications

• Prioritize candidates residing in South Burlington, VT, Rutland, VT, West Lebanon, NH, Plattsburgh, NY and Westbrook, ME
• 2+ years’ experience in a related role
• College degree preferred
• Exceptional listening skills; ability to translate client description to technical detail
• Excellent skills in communicating step by step directions over the phone
• Excellent oral and written communication skills
• Attention to detail in both challenging and mundane tasks
• Highly professional and personable at all times
• Strong internal strength and focus to overcome technical challenges
• Possess and portray a level of self-confidence, yet know when to seek advice from teammates or vendor partners
• Driven to learn new products and technologies by actively pursuing education and certification
• Develop and maintain a high level of competency with the technologies supported
• Real world experience in a network administration or help desk position
• Strong communication and interpersonal skills
• Strong analytical and organizational skills
• Desire to “do what it takes” to solve technical challenges
• Industry certifications from CompTIA, Microsoft, Cisco or VMware
• Minimum of a two-year college degree or equivalent experience
• Strong working knowledge of Workstation and Network Operating Systems, Network Applications and LAN / WAN / Wireless Technologies

Benefits

Salary Disclaimer
Konica Minolta is committed to transparent and equitable compensation practices. Our pay structure is designed to support employee growth, allowing individuals to progress through the salary range as they advance in their role. Actual base pay offered will vary based on a candidate’s skills, experience, job-related knowledge, geographic location, and specific business needs.

AI Disclosure
Konica Minolta Business Solutions (Canada) Ltd., or its authorized third-party contractors, may employ Artificial Intelligence technologies to support elements of the recruitment process. Notwithstanding this, Applications are reviewed by our recruitment team, who always make the final hiring decision.

EEO Statement
Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.