Service Desk Consultant

What makes your job exciting

• You are the central point of contact for our customers and always have an open ear for their requests.
• As an interface between the Service Desk and internal 2nd or 3rd level support teams, you ensure smooth operations.
• You proactively monitor and maintain the ongoing operation of infrastructures – always keeping the overview.
• You prioritize and coordinate incoming tasks such as incidents, problems, service requests, and changes.

What awaits you

• A professional environment at a top employer in the IT industry
• An exciting role in a dynamic and varied work environment
• Flexibility in daily work organization (home office, trust-based working hours)
• Structured knowledge sharing and development with experienced colleagues
• Outstanding personal development opportunities through targeted training
• The security of a corporate group combined with a start-up culture
• An attractive salary package, social security, and private health insurance
• A 40-hour workweek according to the Egyptian holiday system, with the weekend on Friday and Saturday.

Your talents

• Professional experience in a Help Desk environment
• Service- and customer-oriented mindset, along with strong communication skills
• Very good German skills and at least B1-level English (for everyday communication, both written and spoken)
• Willingness to work in 24/7 shifts (from home office)
• Proactive team communication and problem-solving skills
• Ability to both give and receive positive as well as constructive feedback
• Living by values
• Strong commitment to shared success
• International mindset with a focus on diversity & inclusion

This is what you can look forward to

• Valuable personal freedom
• Flexible working hours, mobile work, and a high level of self-responsibility & creative flexibility – providing you with the freedom to incorporate your personality, your rhythm, and your ideas.
• 30+1 days leave
• Create the career you want and benefit from our digital learning platform “One Academy”, practice-oriented career models, systematic knowledge exchange and -expansion with experienced colleagues, as well as dedicated promotion programs.
• Athletic perks
• Attractive bonuses & discounts
• Work-life balance & health
• Among other things, we offer you stress preventions & conflict management trainings, child- and elderly care support, health checks and medical check-ups, company pension scheme models & disability insurance models, as well as an ergonomic workplace.

About All for One Group SE

One world for making it all happen

With 3,200 experts, All for One is the leading IT, consulting, and service provider for SAP, Microsoft, and IBM. Why do more than 4,500 customers trust us? Because we understand the mid-market. Because we seamlessly combine industry expertise, technology, and services. And because we don’t just support transformation — we drive companies forward.

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