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Jobs · Information Technology · Virginia

Service Desk Analyst I (Req #1433)

ePlus inc. · Virginia Beach, VA · 1 mo ago
Information Technology$16.83–$24.04/hrFull-time

Overview

Candidates must be located in or near the Virginia Beach, Virginia area. Shift: Tuesday – Saturday 1 pm – 10 pm ET.

Responsibilities

  • Provide excellent customer service to our customers at all times.
  • Respond to customer inquiries in person, electronically, and via phone.
  • Troubleshoot, problem‑solve, and resolve customer issues.
  • Document, track, and monitor problems to ensure timely resolution.
  • Work in a team environment and participate positively with the team.
  • Update customers when issues are resolved.
  • Update relevant issue‑tracking systems appropriately.
  • Mentor and/or train Service Desk Analysts.

Qualifications

  • High School diploma required.
  • Working knowledge of fundamental operations of relevant software, hardware, and other equipment.
  • Knowledge of relevant call‑tracking applications; ServiceNow experience a plus.
  • One year of customer service experience required.
  • Strong verbal and written communication skills.
  • Motivation to constantly improve technical skills.
  • Proficiency with MS Excel, Word, and Outlook.
  • One of the following:
    • Two years of Service Desk / Help Desk experience,
    • An associate degree (minimum), or
    • Any relevant IT certification.

Position Specifics

The initial base salary range is expected to be between $16.83 and $24.04 hourly. Final salary will be determined by factors such as job‑related knowledge, experience, skills, certifications, and geographic location. Compensation may also include commissions and discretionary bonuses.

ePlus offers a full range of medical, financial, and other benefits, including 401(k) eligibility, an employee stock purchase program, and various paid time‑off benefits (vacation, sick time, personal leave). Details of participation will be provided if an offer is extended.

Corporate Values

  • Respectful communication and cooperation – fostering an environment where everyone is treated with dignity and respect.
  • Teamwork and employee participation – collaboration thrives through diverse perspectives.
  • Work/life balance – supporting employees’ varying needs.
  • Embracing communities – supporting the communities that nurture us.
  • Commitment to diversity, inclusion, and belonging – creating a culture where employees can bring their full, unique selves to work.

Physical Requirements

The role involves primarily seated work with occasional standing or walking. Reasonable accommodations are provided in accordance with applicable laws.

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