Service Desk Analyst #26-12881

Key Responsibilities

• Respond to help desk requests and incidents via phone and email in a professional manner
• Create, update, and resolve tickets using the Footprints ticketing system
• Provide remote desktop support and troubleshoot end-user issues
• Perform password resets and resolve VPN connectivity issues
• Install, configure, and upgrade desktop software and applications
• Troubleshoot desktops, laptops, printers, and network connectivity problems
• Support RSA Key Fobs, Iron Key devices, video conference setup, and software installations
• Escalate unresolved issues to appropriate IT support teams
• Aid with support for enterprise and departmental applications

Required Skills

• 4+ years of Service Desk or IT Support experience
• Strong remote phone support and troubleshooting experience
• Excellent written, verbal, and interpersonal communication skills
• Ability to work independently with minimal supervision
• Experience supporting Windows 10 and Microsoft Office/O365
• Knowledge of MS Outlook, Intune, Webmail, and Cisco Jabber
• Experience with Active Directory, Active Roles, and Quest Password Manager
• Familiarity with SAP and Maximo password resets
• Strong troubleshooting skills for desktops, laptops, printers, tablets, and mobile devices

About US Tech Solutions

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer.