Service Desk Agent - Blue Bell, PA
Unisys · Blue Bell, PA · 2 wk ago
OTHRFull-time
What Success Looks Like In This Role
- Answers moderately complex questions, following guidelines and using judgment based on experience with related incidents and service requests
- Handles support of hardware, software, client and COTS applications as well as network and user administration
- Escalates complex problems to other resolver teams or vendors
- Utilizes problem solving and analytical skills to effectively resolve challenging incidents
- Supports L1 agents in ongoing day to day questions related to client incidents, requests and queries
Qualifications
- High School Diploma/GED required
- 1-2 years of relevant experience, or combined education and experience
- IT Certifications are a plus
Benefits
- Unlimited paid time off
- 401(k) match
- Comprehensive healthcare
- HSA matching
- Ongoing learning opportunities
- Work-life balance support