Service Designer – Journey Mapping & Experience Strategy

Key Responsibilities

• Partner with the Experience Lead for the assigned work alignment.
• Review data and trends to identify insights and pain points.
• Map and design experiences for aligned areas of work.
• Apply Service Design methodologies to support experience improvements.
• Create and facilitate journey mapping activities.
• Quickly learn and navigate organizational structures relevant to assigned work.
• Develop presentation-style deliverables that clearly communicate the story of the work.
• Use strong visual design skills to translate findings and concepts into compelling outputs.
• Participate in design thinking activities and workshops.
• Leverage AI tools to support journey creation, data analysis, and related activities.

Required Qualifications

• Expertise in Service Design.
• Expertise in Journey Mapping within large organizations.
• Proficiency in Figma.
• Experience reviewing and analyzing data and trends.
• Experience identifying pain points and translating findings into experience maps.
• Knowledge of Design Thinking methodologies and workshops.
• Strong presentation and storytelling skills.
• Strong visual design skills with the ability to create presentation-style deliverables.
• Familiarity with AI and emerging UX trends.
• Able to quickly understand and navigate complex organizational environments.
• Strong teamwork skills.
• Critical thinking and sound decision-making ability.
• Initiative and self-direction.
• Relationship-building skills.

What Makes HTC A Great Place To Build Your Future

At HTC Global Services, we want you to join our team. Come build new things with us and advance your career. You'll collaborate with experts, work alongside clients, and be part of high-performing teams driving success together. You'll have long-term opportunities to grow your career and develop skills in the latest emerging technologies.

We offer a comprehensive benefits package including Group Health (Medical, Dental, and Vision), Paid Time Off, Paid Holidays, 401(k) matching, Group Life and Disability insurance, Professional Development opportunities, Wellness programs, and a variety of other perks.

Our commitment to diversity and inclusion means we strive to create a workplace free from discrimination and harassment. We celebrate differences and believe that diverse cultures, perspectives, and skills drive innovation and success.

As an Equal Opportunity Employer, HTC Global Services is proud to be a National Minority Supplier. We seek to empower each individual, fostering an environment where everyone feels valued, included, and respected.