Service Designer (City of Mobile)

About the role

This is responsible administrative and professional work involving the design, improvement, and optimization of the organization’s service delivery as part of performance and improvement programs for the employing jurisdiction.

Requirements

• Minimum Qualification Requirements:
  • Attainment of a minimum of a bachelor's degree from an accredited college or university in design, business, public administration, engineering or related field and a minimum of three years of responsible experience in process improvement methodologies such as design thinking and human-centered design or related area; or a combination of education and experience equivalent to these requirements.
• Special Requirements:
  • Must possess a valid driver’s license from state of residence.

Description

For details, please see Class Specifications | Service Designer | Class Spec Details

Important Information

• All applications should be submitted online through the Mobile Civil Service Job Opportunities page.
• Accuracy and truthfulness are of primary importance for Civil Service System employment, and all applications are reviewed with this in mind.
• The job posting will close once 275 applications have been received.
• Eligibles selected for appointment must meet the established medical and physical standards for the class of work. The medical examination must be by one of the physicians designated by the Personnel Board. Appointees must bear the cost of the examination.
• A person with a disability may request accommodation by contacting the Mobile Civil Service at 251-470-7727.
• The Mobile County Personnel Board promotes and encourages progressive personnel policies in all of its jurisdictions. Among the benefits enjoyed by local full-time merit system employees as a result of these policies are:
• 10 days annual vacation with accumulation to 35 days (The number of days earned increases based on years in the merit system, with a maximum of 25 days per year for 25 or more years of service)
• 10 days paid annual sick leave with no limit on accumulation
• 12 paid holidays each year (some jurisdictions may vary)
• Group medical plan (most jurisdictions)
• Paid life insurance (in some jurisdictions)
• Retail plans
• Employee Credit Union
• Promotion by competitive exam
• Periodic review and adjustment of salary rates to be competitive with local employees and to provide cost of living increases
• Opportunities for continuing education and self-development through formalized academic and in-service training programs

Qualifications

• Are you currently an employee of a Mobile County Merit System organization, including any of the following job types: Appointed, contract, provisional, full-time, part-time, temporary, seasonal, or supernumerary?
• Do you have the legal right to work in the United States?
• Will you now or in the future require sponsorship for employment visa status?
• Are you willing to work exclusively in an in-office capacity?
• Have you attached your work samples to this application?
• Do you possess a valid driver's license?
• Possess a minimum of a bachelor's degree in design, business, public administration, engineering or a related field?
• Use the dropdown menu below to select the option that most closely represents the amount of experience you have in process improvement methodologies such as design thinking and human-centered design or related area.
• Use the dropdown menu below to select the option that most closely represents the amount of experience you have improving or redesigning services to make them work better for users.
• Use the dropdown menu below to select the option that most closely represents the amount of experience you have gathering and analyzing user feedback, interviews, or data to guide improvements.
• Use the dropdown menu below to select the option that most closely represents the amount of experience you have creating visual tools—such as maps, diagrams, or prototypes—to explain processes or support improvements.
• Describe your experience using process improvement methodologies—such as design thinking, human centered design, or similar approaches—to identify challenges, enhance workflows, and create solutions that improve both efficiency and user outcomes.
• Describe a service, process, or system you helped redesign. What did you observe in the field, what artifacts did you create (e.g., journey maps, service blueprints), and how did those artifacts change how the organization worked?
• Describe how you would address a situation where frontline staff bypass documented process steps because the CRM workflow does not reflect actual work practices, while meeting leadership’s compliance expectations and supporting staff needs for efficiency and practicality, including what you would do first and how you would determine subsequent steps.
• Use the dropdown menu below to select the option that most closely represents your Veteran status.
• Please provide details regarding your/your spouse's Veteran's status. In your response, please include department, component, and branch, MOS, dates of service/deployment, years of active and/or inactive service, and character of service. If neither you nor your spouse is/was a veteran, enter "None" in the blank space below.
• Have you been convicted of a Felony within the last 5 years?