Service Designer

Location: Ottawa, Ontario

About the role

As a Service Designer, you will balance the intersection of human-centered design, business needs, and technical solutions during the Service Design and Planning phases for the EI on BDM program. You will interpret and synthesize these components to create conceptual and functional designs in collaboration with Product Management and Planning teams. You will guide experience decisions, engage with multiple teams, and contribute to key planning efforts to meet delivery timelines in an agile delivery model.

Responsibilities

• Facilitate working sessions to gather insights, needs, and requirements and foster collaboration among stakeholders.
• Create functional flows to visualize the user experience and partner with Product Managers to refine Features, providing a human-centered lens and design expertise for the proposed solution and its Acceptance Criteria.
• Analyze insights and learnings from Generative Research to inform, evolve, and refine the target platform experience.
• Stay updated on industry trends and best practices to enhance service design processes.
• Create conceptual design assets as needed, including user flows, functional flows, journeys, and conceptual mockups.
• Participate in feature creation, authoring for increased quality and hygiene.
• Frame and tell the story of design solutions, explaining the team’s thinking and rationale in a compelling way.
• Contribute to the communication of research findings, conceptual ideas, service strategy, service delivery, and implementation.

Requirements

• Advanced proficiency in User Experience Techniques and Service Design Thinking.
• Experience in at least 1 or 2 of the following areas and knowledge of the third: design research, interaction design, and service design across varied users, business problems, and digital and physical touchpoints.

Nice to have

• Solid understanding and experience with Figma.
• Workshopping experience creating activities, ancillary assets, and facilitation.
• Qualitative research experience, including synthesis of large data sets into human-centered design insights.

Relocation support is not available. Visa sponsorship is not approved.