Service Design and Delivery Lead

For our client, we are seeking a Service Design and Delivery Lead to join the team of a leader in the Aerospace & Defense space. This role will shape enterprise service experiences across a complex, highly regulated environment, with a focus on improving how internal services are designed, delivered, and scaled. You will partner closely with process owners, employee experience teams, product teams, architecture, and service owners to build future-state operating models that drive consistency and efficiency. The work will center on standardization, digitization, automation, and AI-enabled service improvements that strengthen enterprise performance. Location: Remote - US based candidates only, no visa sponsorship available Compensation: $157,200 – $298,800 annually Responsibilities Orchestrate cross-functional teams to design end-to-end enterprise services Facilitate the creation of end-to-end value streams and future-state service designs Partner with global process owners, employee experience, product teams, enterprise architecture, and service owners Develop service blueprints, customer journeys, workflows, and operating models Identify opportunities for standardization, digitization, automation, and AI enablement Build service roadmaps and maturity plans Ensure enterprise alignment, governance, and design standards are applied consistently Qualifications Bachelor's degree in business, Engineering, IT, Design, or a related field 12+ years of experience in enterprise service design, digital transformation, customer experience, or process design Expertise in service design, systems thinking, value streams, journey mapping, service blueprints, and operating models Proven ability to orchestrate cross-functional teams and influence senior stakeholders Experience driving standardization, digitization, automation, and AI-enabled services Strong skills in road mapping, facilitation, stakeholder alignment, and executive communication Experience with ServiceNow, ITIL, Agile, or enterprise service management preferred Benefits Healthcare and wellness programs Retirement and work/life benefits Parental leave, including paternal leave Flexible work schedules Educational assistance and child/adult backup care Career development and recognition programs Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.