Service Department Head

Summary

The Service Department Head is responsible for overall results of the department including safety, quality control, profitability, and customer satisfaction for commercial and industrial service work.

Requirements

• Education: High School graduate / College preferred
• Years of Experience: 5 Years minimum experience in the roofing industry
• Certifications: 30 Hour OSHA Construction card, First Aid/CPR/Bloodborne pathogen training preferred.

Minimum Qualifications

• Education: High School graduate / College preferred
• Years of Experience: 5 Years minimum experience in the roofing industry
• Certifications: 30 Hour OSHA Construction card, First Aid/CPR/Bloodborne pathogen training preferred.

Knowledge, Skills, and Abilities

• Computer – Experienced with Microsoft Outlook, Word, Excel and scheduling
• Excellent writing skills
• Exceptional organizations skills
• High degree of self-confidence
• Motivated and professional
• Must speak English fluently and Spanish is a plus
• Extensive knowledge of roofing which includes – BUR, shingles, tile, single-ply, metal, waterproofing techniques and products, working knowledge of trusses, light weight concrete deck systems, and AC work that is closely related to roofing

Essential Functions

• Provide safe working environment for BRC crews, subcontractors, and others
• Maintain and improve quality control
• Motivate / direct office and field employees assigned to department including interviewing, hiring, training and promoting employee growth
• Cookordinate sales effort with salesman and provide necessary support for success of team
• Oversee setup, processing, and invoicing work orders
• Review aging report and resolve any issues
• Promote continual growth of department at the rate determined each quarter by General Manager
• Continual improvement of quality control and customer satisfaction
• Cordination with Department Heads and Service Managers located at other branches

Physical Demands

• Requires standing up for long periods of time
• Requires use of ladders, scaffolds, and stairways
• Requires ability to climb, lift, balance, walk, and handle materials
• Requires use of abdominal and lower back muscles to support part of the body repeatedly or continuously over time without giving out or fatiguing
• Requires seeing details at close range
• Requires repetitive movement, bending or twisting, kneeling, crouching, stooping or crawling
• Requires ability to stand, walk, lift, and carry items weighing 50 pounds regularly

Work Environment

• Requires working in extremely bright or inadequate lighting conditions, in very hot (above 90 F degrees) or very cold (below 32 F degrees) temperatures, including exposure to sounds and noise levels that are distracting or uncomfortable
• Includes exposure to contaminants, hazardous material, or equipment
• Mistakes are not easily correctable and have serious consequences, therefore Safety procedures need to be followed
• Requires exposure to minor burns, cuts, bites, or stings
• Requires exposure to high places or dangerous conditions