Service & Delivery Technician III

Main Responsibilities

• Support standard hardware platforms and systems installed throughout Shaw’s
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers
• Provide complete recoverability of systems and applications
• Troubleshoot and resolve issues
• Install new hardware and software
• Provide customers with IT support; meet goals for service level agreements
• Provide network and remote connectivity (hardware/software) support
• Maintain equipment inventory controls and policies
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems
• Interface with all Corporate IT groups for on-site support and technology resolutions
• Adhere to repair standards and service levels established
• Drive required for this Zone Service Area

Role Includes

• Up to 25% travel

What We Are Searching For

• Excellent telephone, customer service and problem-solving skills
• Excellent communication and interpersonal skills
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity
• Strong sense of urgency, business ethics, dependability and follow through

Qualifications and Experience

• High school graduate, BA/BS degree preferred, or 3+ years' technical/training/hardware certifications preferred
• Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience
• 2+ years' experience with retail store systems, technology systems and hardware
• 2+ years' experience with installation and configuration of desktop and peripheral technology
• Must have a good, safe driving record
• Must have a reliable vehicle for this position

Physical Environment

• Work may be performed in a temperature-controlled environment
• Sit, stand, or walk for extended periods of time
• May spend long periods of time at a desk or computer terminal
• Will use keyboards, telephone, and other office equipment during normal workday
• Stoop, bend, twist, and reach may be required in completion of job duties
• Workday is fast paced; some evening and weekend work may be required
• Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs

Benefits

Prefer a few substantive sections over many thin ones. The benefits section is not explicitly detailed in the job posting, so it is omitted.

Pay

The pay details are not specified in the job posting, so it is omitted.

Schedule

The schedule details are not specified in the job posting, so it is omitted.

Skills

The skills required are not explicitly detailed in the job posting, so it is omitted.

Benefits

The benefits offered are not explicitly detailed in the job posting, so it is omitted.

Schedule

The schedule details are not specified in the job posting, so it is omitted.

Pay

The pay details are not specified in the job posting, so it is omitted.