Service & Delivery Technician III

Main Responsibilities

• Support standard hardware platforms and systems installed throughout Shaw’s
• Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers
• Provide complete recoverability of systems and applications
• Troubleshoot and resolve issues
• Install new hardware and software
• Provide customers with IT support; meet goals for service level agreements
• Provide network and remote connectivity (hardware/software) support
• Maintain equipment inventory controls and policies
• Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems
• Interface with all Corporate IT groups for on-site support and technology resolutions
• Adhere to repair standards and service levels established
• Drive required for this Zone Service Area

Role Includes

• Up to 25% travel

What We Are Searching For

• Excellent telephone, customer service and problem-solving skills
• Excellent communication and interpersonal skills
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization
• Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity
• Strong sense of urgency, business ethics, dependability and follow through

Qualifications and Experience

• High school graduate, BA/BS degree preferred, or 3+ years' technical/training/hardware certifications preferred
• Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience
• 2+ years' experience with retail store systems, technology systems and hardware
• 2+ years' experience with installation and configuration of desktop and peripheral technology
• Must have a good, safe driving record
• Must have a reliable vehicle for this position

Physical Environment

• Work may be performed in a temperature-controlled environment
• Sit, stand, or walk for extended periods of time
• May spend long periods of time at a desk or computer terminal
• Will use keyboards, telephone, and other office equipment during normal workday
• Stoop, bend, twist, and reach may be required in completion of job duties
• Workday is fast paced; some evening and weekend work may be required
• Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs

About The Company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on raising the bar with innovation and building belonging through our culture, our team is rallying our company around a unique purpose: to create joy around each table and inspire a healthier tomorrow for every community.

Albertsons Companies is one of the largest food and drug retailers in the United States, with over 2,200 stores in 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, Shaw's, Acme, Tom Thumb, Randalls, United Supermarkets, Pavilions, Star Market, Haggen, Carrs, Kings Food Markets, and Balducci's Food Lovers Market. We support our stores with 22 distribution centers and 19 manufacturing plants.

We support our stores with 22 distribution centers and 19 manufacturing plants. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table.

Pay

Competitive pay is offered for this position.

Schedule

The position covers Southern Vermont, covering stores that include Springfield, Ludlow, Wilmington, Poultney and Fairhaven, Vermont and a couple of Stores in New Hampshire like Walpole and Peterborough. You will be traveling to different Albertsons owned stores daily. Main Responsibilities Support standard hardware platforms and systems installed throughout Shaw’s Repair all approved standard technology hardware including PC/Server hardware, Network hardware, RF hardware, and printers Provide complete recoverability of systems and applications Troubleshoot and resolve issues Install new hardware and software Provide customers with IT support; meet goals for service level agreements Provide network and remote connectivity (hardware/software) support Maintain equipment inventory controls and policies Work with Support Center (STSC) on assignment of problems, support issues and concerns with computer systems Interface with all Corporate IT groups for on-site support and technology resolutions Adhere to repair standards and service levels established Driving required for this Zone Service Area Role includes up to 25% travel What We Are Searching For Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations) Excellent communication and Interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding Working knowledge of IT hardware, installation models and Windows, MS Office, and related applications Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization Flexibility to work a variety of shifts, day, evening and overnight, as well as on-call support capacity Strong sense of urgency, business ethics, dependability and follow through We believe the successful candidate has these qualifications and experience High school graduate, BA/BS degree preferred, or 3+ year's technical/training/hardware certifications preferred Information Technology project implementation exposure with 5+ year's technical systems and 2+ years of technical support experience 2+ years’ experience with retail store systems, technology systems and hardware preferred 2+ years’ experience with installation and configuration of desktop and peripheral technology preferred Must have a good, safe driving record Must have a reliable vehicle for this position Physical Environment Work may be performed in a temperature-controlled environment Must sit, stand, or walk for extended periods of time May spend long periods of time at a desk or computer terminal Will use keyboards, telephone, and other office equipment during normal workday Stooping, bending, twisting, and reaching may be required in completion of job duties Workday is fast paced; some evening and weekend work may be required Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs

Benefits

Company provided vehicle, on the job training, and career advancement are some of the benefits offered.

Equal Opportunity Employer

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