Service & Delivery Technician III

Main Responsibilities

• Support standard hardware platforms and systems installed throughout Safeway/Albertsons retail stores and district offices.
• Repair all approved standard technology hardware, including PC/server hardware, network hardware, multi-function printers, scales, iPads, eCommerce picking devices, self-checkout & point of sale equipment.
• Provide network and remote connectivity (hardware/software) support.
• Installation of new hardware and software.
• Provide customers with IT support; meet goals for service level agreements.
• Interface with all Corporate IT groups for on-site support and technology resolutions.
• Adhere to repair standards and service levels established.

What We Are Searching For

• A high school graduate, AA/AS/BA/BS degree preferred or 3+ years' technical/training/hardware certifications preferred.
• Information Technology project implementation exposure with 5+ years' technical systems and 2+ years of technical support experience preferred.
• 2+ years retail business experience preferred.
• 2+ years' experience with retail store systems, technology systems and hardware preferred.
• 2+ years' experience with installation and configuration of desktop and peripheral technology preferred.
• Excellent telephone, customer service and problem-solving skills with the ability to gather important information to resolve high pressure issues/situations (for remote locations).
• Excellent communication and interpersonal skills with the ability to effectively present technical information and tailor responses for customer understanding.
• Working knowledge of IT hardware, installation models, Windows, MS Office, and related applications.
• iOS and Android knowledge.
• Self-checkout experience is preferred.
• Demonstrated ability to follow written/verbal instructions, define problems, collect data, establish facts, and draw valid conclusions.
• Demonstrated ability to work independently and be a strong collaborative partner in a matrixed organization.
• Demonstrated ability to learn beyond formal training with a strong aptitude for delivering quality products under minimal supervision.
• Demonstrated ability to understand how hardware/software systems inter-relate.
• Must have a good, safe driving record.
• Must have a vehicle.
• Strong mechanical skills.
• Strong sense of urgency, business ethics, dependability and follow through.

Physical Environment

• Work may be performed in a temperature-controlled environment.
• Must sit, stand, or walk for extended periods of time.
• May spend long periods of time at a desk or computer terminal.
• Will use keyboards, telephone, and other office equipment during normal workday.
• Stooping, bending, twisting, and reaching may be required in completion of job duties.
• Workdays are fast paced; some evening and weekend work may be required.
• Flexibility to work a variety of shifts, day, evening and overnight in 24/7 on call support capacity may be required.
• Must be able to lift up-to 50 pounds of equipment, some twisting and turning with equipment installs.