Service Delivery Specialist

About the role

The Service Delivery Specialist is responsible for executing B2B service deliveries for public-sector and regulated customers, ensuring strict adherence to governance and compliance requirements, and executing standardized B2B service deliveries for Small and Medium Business customers. This role manages the deployment and activation of T-Mobile telecommunications products and services, maintaining accurate documentation and operational discipline throughout the process. By identifying and escalating delivery or compliance issues, the specialist helps safeguard service quality and regulatory alignment. Coordination with Operations, Network, Engineering, Security, and Compliance teams ensures smooth and compliant service transitions.

Responsibilities

• Manages the deployment and activation of telecommunications products and services for public-sector, regulated, and Small and Medium Business customers, ensuring timely and accurate execution.
• Ensures strict adherence to governance and compliance requirements throughout all service delivery activities.
• Maintains accurate documentation and operational discipline during service delivery processes.
• Coordinates with Operations, Network, Engineering, Security, and Compliance teams to facilitate smooth and compliant service transitions.
• Identifies and escalates delivery or compliance issues to safeguard service quality and regulatory alignment.
• Supports continuous improvement by recommending process enhancements to optimize service reliability in regulated environments.
• Monitors service delivery performance metrics to ensure alignment with organizational standards and customer expectations.

Requirements

• 0-3 years' experience in managing B2B service delivery projects for public-sector or regulated customers with strict compliance and governance requirements (Required).
• 0-3 years' experience in coordinating cross-functional teams including Operations, Network, Engineering, Security, and Compliance to ensure smooth service deployment and activation (Required).
• 0-3 years' experience in maintaining accurate documentation and operational discipline in telecommunications or technology service environments (Required).
• Associate's Degree in Information Technology, Telecommunications, or related field (Preferred).
• Bachelor's Degree in Information Technology, Telecommunications, or related field (Preferred).
• At least 18 years of age.
• Legally authorized to work in the United States.

Skills

• Regulatory Compliance: Comprehensive understanding of governance and compliance requirements for public-sector and regulated customers, including documentation and reporting standards (Required).
• Telecommunications Knowledge: Knowledge of telecommunications products, services, and deployment processes, particularly within regulated environments (Required).
• Attention To Detail: Ability to maintain accurate documentation and ensure operational discipline throughout service delivery and activation processes (Required).
• Cross-Functional Relationships: Skill in coordinating and collaborating with Operations, Network, Engineering, Security, and Compliance teams to ensure smooth and compliant service transitions (Required).
• Problem Solving: Ability to identify, escalate, and resolve delivery or compliance issues to safeguard service quality and regulatory alignment (Required).
• Process Improvement: Proficiency in executing and adhering to established service delivery processes and protocols (Required).
• Communication: Strong verbal and written communication skills for interfacing with internal teams and external stakeholders, including public-sector clients (Required).
• Organization: Capability to manage multiple deployments and activations simultaneously while maintaining operational discipline (Required).
• Customer Service: Ability to deliver a positive customer experience and uphold T-Mobile’s reputation for reliability and trust in regulated environments (Required).

Pay

Base pay range: $52,900 - $95,300. The successful candidate’s actual pay will be based on work location, qualifications, and experience. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance, set at a percentage of the employee’s eligible earnings in the prior year (e.g., 10% target). Certain positions in Customer Care are eligible for monthly bonuses based on individual and/or team performance.

Benefits

• Medical, dental, and vision insurance.
• Flexible spending account.
• 401(k) with company match.
• Annual stock grant and employee stock purchase plan.
• Paid time off (up to 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually) and up to 12 paid holidays.
• Paid parental and family leave.
• Family building benefits, back-up care, enhanced family support, and childcare subsidy.
• Tuition assistance and college coaching.
• Short- and long-term disability.
• Voluntary AD&D, accident, life, disability, and long-term care insurance.
• Mobile service and home internet discounts.
• Pet insurance.
• Commuter and transit programs.
• Free, year-round access to money coaches.