Service Delivery Specialist

About the role

Solventum is a new healthcare company dedicated to solving complex challenges that enhance patient care and professional performance. We collaborate with healthcare professionals to develop innovative solutions that leverage the latest technologies, data, and science.

Responsibilities

• Align and partner with Solventum Sales Teams and clients to ensure consistent communication, effective coordination, and system stability across products and services.
• Ensure consistency in response and relationship management of each assigned health system from post-implementation through the support and life cycle of the client, including regular communication with client technical teams at the Management/Director level.
• Coordinate with resources across various Health Information Systems departments to prioritize client issues, drive resolutions, manage escalations, and respond quickly to requests.
• Serve as the operational point of contact for Solventum clients, focusing on maintaining system stability, surfacing new functionality, and identifying new opportunities.
• Assist in ensuring each client is aware of and leverages use of all available analytics and reporting tools for determining system adoption and realized value from Solventum solutions.
• Drive customer participation in KLAS with the goal of achieving NPS and CSAT scores exceeding the prescribed average for healthcare software vendors.

Requirements

• Bachelor’s degree or higher (completed and verified prior to start) from an accredited university AND seven (7) years of healthcare software and/or healthcare operation work experience in a private, public, government or military environment.
• High School Diploma/GED and eleven (11) years of healthcare software and/or healthcare operation work experience in a private, public, government or military environment.
• Three (3) years of account/project management experience.
• Three (3) years direct client relationship management including executive level.
• Two (2) years of experience with ServiceNow.
• Two (2) years of experience in data and analytics reporting.
• Exceptional client relationship skills with the ability to find creative solutions and manage difficult situations with diplomacy.
• Strong business acumen, strategic thinking, presentation skills, training skills, and critical thinking skills.
• Strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic.
• Credentialed Registered Health Information Administrator (RHIA) or Registered Health Information Technician (RHIT) or equivalent work experience.

Qualifications

• Must be legally authorized to work in the country of employment without sponsorship for employment visa status (e.g., H1B status).

Benefits

• Relocation assistance may be available.
• The expected compensation range for this position is $107,600 - $147,950, which includes base pay plus variable incentive pay, if eligible.
• This position may be eligible for a range of benefits such as medical, dental, vision, health savings accounts, flexible spending accounts, disability benefits, life insurance, voluntary benefits, paid absences, and retirement benefits.

Pay

$107,600 - $147,950

Schedule

Remote – United States