Service Delivery Specialist

Pay Range: $59,000 to $75,000 based on years of experience. Schedule: 8am to 4pm, Monday through Friday.

About Elwyn

For more than 170 years, Elwyn has been leading the way in supporting children, teens, and adults with autism, intellectual and developmental disabilities, and behavioral health challenges. As a mission-driven nonprofit, we're here to create real change – helping people lead meaningful, fulfilling lives. Your work will change lives – including your own. You'll make an impact every day, find purpose in what you do, and grow in a career that truly matters.

Benefits

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

Job Description

The Service Delivery Specialist coordinates and manages referral caseloads for external providers by confirming that referrals are service-ready and considering service needs, geographic location, provider capacity, provider availability, and other relevant data. The position assigns and reassigns cases as needed, works with the credentialing team, and assists LEAs with locating providers in challenging ZIP codes to support timely and appropriate service delivery. The Service Delivery Specialist also oversees and manages therapy group enrollment.

Responsibilities

• Build and maintain a positive working relationship with external provider agencies through outreach, continuous communication, and support of daily service delivery operations as the key point person for questions and comments from the external provider network; use information and data collected through these communications to inform provider coaching and training and escalate any identified issues as necessary.
• Coordinate, build, assign, and reassign referral caseloads for external providers by confirming that referrals are service-ready and analyzing service needs, geographic considerations, provider capacity, provider availability, and other relevant service delivery data to facilitate timely and appropriate service assignments and maximize provider capacity.
• Along with the Director of Student Services, work with the credentialing team and assist LEAs with locating qualified providers, with particular attention to challenging ZIP codes and areas where provider availability is limited.
• Collaborate with the professional development team as needed to develop the external provider annual training path requirements to ensure that external providers meet ELS requirements and service level standards.
• Conduct file reviews specific to Individualized Education Plan (IEP) goal development, the re-evaluation process, and progress monitoring to develop and implement specific coaching and training activities to improve provider performance in developing IEP goals, completing assessments and reports, collecting data, and reporting progress to parents.
• Assist the Director of Student Services with strategic planning of service delivery activities, including analyzing service delivery data and participating in feedback sessions with providers and stakeholders to maximize utilization of resources and consistent implementation of quality services; analyze current workflow and work collaboratively with the external provider network to implement restructuring plans to maximize efficiency.
• Participate in the planning and implementation of service delivery initiatives involving external provider agencies in collaboration with the ELS team and Elwyn's Information Technology (IT) department, including activities required to support data system enhancements, system-wide data review and correction, and the development and implementation of provider training activities to ensure services delivered meet ELS's standards, necessary service data is captured, and providers are properly trained to enter relevant data appropriately and accurately.
• Support ongoing feedback, data reporting, trend analytics, and inform the decision-making process for continuous program improvement.
• Perform other duties as assigned.

Qualifications

Education

• High school diploma or graduate equivalency diploma (GED)
• Bachelor's degree in Education or related field (Early Childhood Education, Special Education, Speech and Communication, Social Work, Human Services) preferred; direct and relevant combination of education and experience may be substituted

Experience & Skills

• Three (3) years' experience working in Preschool Early Intervention field with direct experience in IEP participation, service delivery, file reviews and auditing student records, and coaching/training other professionals
• Demonstrated knowledge and application of Chapter 14 and IDEA regulations in the development of policies, procedures, and strategic plans
• Experience in quality control/assurance/improvement with knowledge of regulatory requirements preferred
• Demonstrated ability to develop and implement strategic plans relative to program initiatives
• Demonstrated ability to work with internal department managers and administrative team to revise procedures and workflow processes as needed to implement strategic plans
• Demonstrated ability to interact with families and consumers and demonstrate excellent relationship building skills
• Demonstrated ability to work effectively as part of a team
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Demonstrated ability to communicate ideas, suggestions, and plans effectively and concisely both verbally and in writing
• Demonstrated intermediate skill level in Microsoft Office applications, including MS Outlook, Word, Excel, and PowerPoint; Publisher experience helpful
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Experience using/knowledge of electronic records preferred
• Must possess a current, valid driver's license in the state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record assessed through a review of the Division of Motor Vehicles (DMV) record in accordance with Elwyn's Vehicle Operation and Driver's Code Policy 905. For individuals licensed for more than two (2) years, the driving record will be reviewed for acceptability based on the past three (3) years. Employees required to drive as part of their job may need to successfully complete and pass an Elwyn Road Test before being authorized to drive.