Service Delivery Manager

Job Overview

We are seeking an experienced and motivated Service Delivery Manager to lead operations at our Naperville facility. This individual will be responsible for overseeing daily operations, managing a small but critical team, and ensuring the efficient flow of technology products in and out of the facility.

Responsibilities

• Oversee day-to-day operations of the Naperville facility, ensuring efficiency, accuracy, and productivity.
• Directly manage and support a team of couriers, production associates, and repair technicians.
• Cook up all inbound and outbound logistics, including receiving, processing, staging, and shipping of devices and equipment.
• Maintain accurate inventory tracking and ensure proper documentation of all assets.
• Establish and enforce operational processes, workflows, and quality standards.
• Assist with warehouse operations including loading/unloading, organizing inventory, and maintaining a clean and safe workspace.
• Monitor team performance, provide coaching, and support employee development.
• Ensure adherence to service level agreements (SLA) and company performance expectations.
• Communicate regularly with corporate leadership, dispatch, and other departments to align on priorities and resolve issues.
• Identify and resolve operational challenges, delays, or inefficiencies proactively.
• Ensure compliance with company policies related to safety, security, and data handling.
• Serve as the primary point of contact for the Naperville branch.

Job Requirements

• Proven leadership or supervisory experience in operations, warehouse, logistics, or similar environment.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Ability to lift or move heavy product(s) up to 50–75 lbs. using appropriate equipment.
• Experience with inventory systems, logistics coordination, and workflow management.
• Understanding of web-based applications and adaptability to software updates.
• Basic computer and networking knowledge.
• Strong knowledge of MS Windows operating systems, Google Suite, and/or Android OS.
• Able to interact with clients and team members in a professional manner.
• Strong problem-solving and decision-making skills.
• High attention to detail and commitment to operational excellence.
• Able to work in a fast-paced, evolving environment.
• Strong communication skills and team leadership capability.

Pre-Hire Requirements

• Must pass a comprehensive background check.
• Valid driver’s license and clean Motor Vehicle Record (MVR) preferred.
• Flexibility to support varying schedules based on operational needs.

Preferred Qualifications

• Previous experience managing a warehouse, distribution center, or service facility.
• Experience in K–12 technology support or IT asset management.
• Familiarity with device repair workflows or production environments.
• Experience in startup or new facility launch environments.

Benefits

• Competitive Compensation
• Ability to convert from Hourly to Salary after a 90-day probationary period
• 401(k) plan with 4% company match
• Medical, dental, and vision insurance
• Company Paid Holidays
• PTO package upon conversion (vacation, sick, and personal days)
• Opportunity for Career Advancement with promotion from within
• Comprehensive On-site Training
• ** Company 401k offered at 6 month tenure
• ** Medical insurance offered month following DOH
• ** Company Paid Holidays applies to employees converted to Salary