Service Delivery Manager

Responsibilities

• Ensure Health and Safety is the number one priority by complying with all safe work practices, policies, and processes and always acting in a safe manner
• Train, develop, and manage sales and service route drivers
• Manage flow of service requests to ensure customers are serviced in a timely and efficient manner
• Conduct End-of-day Check-In / Morning Check-Out process with drivers to ensure daily expectations are met and employees are prepared for the day
• Provide field coaching and sales training to route drivers
• Meet with customers periodically to discuss needs
• Increase sales portfolio by identifying opportunities
• Schedule services to prevent and resolve route issues and complaints
• Ensure completion and organization of all mandated paperwork and files
• Fulfill duties of route driver when s/he is absent
• Safely operate vehicles in accordance with U.S. DOT, local, state (provincial) and federal requirements
• Safely observe all corporate operating guidelines and procedures
• Observe all company environmental health and safety operating guidelines

Qualifications

• Class B CDL
• Achieve Hazmat and Tanker endorsements within 90 days of employment
• Leadership experience
• Intermediate computer skills
• Excellent customer service skills
• Excellent organization and attention to detail
• Perform physical functions per job requirements

Preferred Qualifications

• Previous route driver experience
• Previous dispatch/logistics experience