Service Delivery Manager

About the role

The Service Delivery Manager at Edged is responsible for managing the end-to-end service installation experience for Edged's data center customers, ensuring seamless service availability and customer satisfaction. This role involves overseeing installation projects related to interconnection, space, power, and cooling products, and other services.

Key Responsibilities

• Act as the Subject Matter Expert for Edged product sets
• Reviewing construction drawings and coordinating with design and construction team
• Partner with Procurement and Operations to optimize service availability and delivery lead times
• Manage the entire service delivery project from strategic planning to tactical activities including inventory and design management in operational systems
• Manage relationships with external vendors, contractors, and distributors
• Work across functional teams to continually improve the customer experience
• Ensure all projects and deliverables meet delivery timeline SLA’s
• Cook up and manage third party contracts and RFIs which align with business and project needs
• Develop and manage plans to remediate issues arising that pertain to assigned projects
• Maintain a working knowledge of data center Mechanical, Electrical, Plumbing “MEP” and Networking and IT assets
• Support infrastructure planning and capacity management
• Constantly improve processes and procedures
• Attend industry conferences as required

Requirements

• 7+ years in managing mission critical service delivery in data centers, IT service delivery or large-scale data center operations
• Ability to work on multiple projects concurrently
• Proven leader with strong decision-making, performance management and team coordination skills
• Understanding of IT infrastructure, data center architecture, data center MEP and other data center critical infrastructure
• Knowledge of both air cooling and liquid cooling technologies
• Ability to manage financial details for projects
• Proficiency in Microsoft Office applications (Word, PowerPoint, Excel, Office 365)
• Confident and effective communication at multiple organizational levels
• Ability to travel/commute between data center locations with travel requirements being approximately 50%