Service Delivery Engineer II

About the role

ITPartners+ is an IT Managed Services Provider experiencing rapid growth and a multiple winner of the Best and Brightest Companies to Work For. The company’s core values—Do Great Work, Make It Fun, and Think Big—create a supportive, goal‑oriented, and fun work environment. The Service Delivery Engineer II works directly with a team of engineers to provide front‑line technical support to partners, ensuring a prompt, professional, and positive partner experience.

Responsibilities

• Provide basic to mid‑level IT technical support to partners both onsite and remotely.
• Set up hardware for installation and perform onsite deployments.
• Engineer long‑term solutions for recurring issues.
• Monitor ticket progress and key partner support metrics.
• Thoroughly document issues, resolutions, and communicate updates to the team.
• Share best practices in areas of expertise and take ownership of at least one functional area.
• Work with vendors to resolve partner issues.
• Adapt to changing and varied workflow.
• Continuously improve processes and partner support using knowledge and expertise.

Requirements

• Associate degree in Computer Science or a related field (preferred).
• 5+ years of experience in a help‑desk or equivalent role.
• Experience with remote monitoring and ticketing software (preferred).
• Basic networking, server, and hardware knowledge.
• CompTIA A+ and Network+ certifications (preferred).
• Current driver’s license and access to a vehicle for scheduled and emergency onsite appointments.

Skills

• Excellent written and spoken communication skills.
• Patience and professionalism when dealing with difficult people and situations, both onsite and via phone.
• Motivation to learn and adapt to unfamiliar areas.

Benefits

• 99% fully paid healthcare coverage for the employee.
• Health premiums subsidized for family members.
• Optional subsidized dental and vision insurance.
• Life insurance and accidental death & dismemberment coverage.
• Maternity and paternity leave (including foster and adoption).
• Virtually unlimited paid time off.
• Focus on personal growth and development.
• Fun work environment with bonuses and company events.

Schedule

This Minnesota‑based role follows a hybrid schedule: four days onsite and one day remote each week. Onsite responsibilities include partner support, hardware setup and installations, deployments, and other technical needs as required.