Service Delivery Director - Wellness

Key Responsibilities

• Lead the Wellness department, developing and expanding initiatives that promote healthy living and engagement within the community.
• Be a partner to other branch departments to ensure seamless integration and collaboration in the member experience/journey.
• Oversee wellness programs to ensure a high-quality member experience and consistent program delivery.
• Drive participation growth in wellness programs, focusing on recruitment, retention, and member satisfaction.
• Supervise and mentor part-time staff, promoting a positive, team-oriented culture.
• Manage departmental budgets and ensure financial sustainability while meeting key performance metrics.
• Build strong relationships with members, community partners, and stakeholders.

Qualifications

• A bachelor's degree in a wellness-related field is preferred.
• At least one year of related experience in wellness management is required.
• Experience managing group exercise and as a certified personal trainer is preferred.
• Excellent verbal and written communication skills, interpersonal abilities and computer proficiency are necessary.
• The ability to effectively coach staff is essential.

Certifications

• CPR/AED/First Aid preferred.
• National Personal Training certification such as ACSM, ACE, and CSCS preferred.
• ACE or AFAA Group Exercise certification preferred.

Compensation/Benefits

• Competitive salary range: Up to $46,000 based on experience and qualifications.
• Comprehensive benefits package including health insurance, 12% employer-paid retirement (upon meeting eligibility), free YMCA membership, childcare discounts, and professional development opportunities.