Service Delivery Associate

Family owned and operated since 1981, Shoppa’s Material Handling is one of the fastest growing and most successful material handling dealerships in the United States. We are proud to be an authorized dealer of Toyota Material Handling – the bestselling forklift brand in the world and a recognized leader in quality, durability, safety and innovation. Through our nine locations across Texas and Kansas City, MO, we provide a comprehensive array of products, services and integrated systems that help our customers streamline the storage and movement of their goods.

About the role

The Service Delivery Associate will be responsible for daily delivery operations to support the Field Service Technicians by delivering parts, uniforms, etc. at various customer locations and remote lockers of the technicians in the Dallas/Fort Worth area. This position is a physical, fast-paced role that includes lifting, lowering and carrying items that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs. Requires a high level of forward thinking, overcoming obstacles and a culture of safety is fostered while making the deliveries. The Service Delivery Associate will provide support in the various areas of the Parts Department before conducting the deliveries. This opportunity represents Shoppa’s Material Handling and requires professionalism, great attitude, good communication skills and world-class customer service.

Responsibilities

• Verify, load and deliver all items according to the pre-assigned map/schedule
• Delivery schedule may be altered based on the urgency of the customer or technician
• Communicates with Corporate Parts Manager to ensure seamless execution of scheduled deliveries and pickups
• Continually recommends actions/changes needed to be cost effective and increase efficiencies
• Perform inventory audits
• Maintain route vehicle reports and general appearance of the van
• Monitors and controls inventory when delivering or picking up from technicians or their lockers
• Resolves technician issues principally through phone conversations and email
• Assist in the various areas of the Parts Department – Tires, Warehouse, Shipping/Receiving
• Receive and/or provide cross-training for various jobs/functions as assigned

Requirements

• High School diploma with a minimum of 2 years’ experience as a delivery driver
• Valid driver’s license with a great driving record
• Basic computer skills – MS Office (Word, Excel, Outlook)
• Exceptional organizational and interpersonal skills
• Positive attitude, well-groomed, professional appearance required; the company will provide the uniforms
• Self-motivation and the drive to work in an environment that relies on teamwork to meet goals

Physical Demands and Working Conditions

The physical demands and working conditions described below are representative of those that must be met to successfully perform the essential functions of this job.

• Physical Demands: Office employees typically sit for long periods and perform tasks that require fine motor skills, such as typing or using a mouse. They may occasionally stand, walk, or lift up to 30 pounds, like files or office supplies. This role involves lifting, lowering, and carrying items that typically weigh 25 - 35 lbs. and may weigh up to 70 lbs.
• Working Conditions: Work indoors and sometimes outdoors; exposure to temperatures commensurate with outdoor seasonal temperatures.