Service Delivery Assistant

About the role

You will keep our service operations running smoothly by supporting the Assistant Service Managers (ASM) by ensuring customers feel heard, informed, and cared for while also helping the service team stay organized and efficient. Your attention to detail and proactive approach will directly contribute to faster turnaround times, happier customers, and a more productive service lane.

Responsibilities

• Greeting customers warmly and direct then to the appropriate service team member.
• Help prepare and organize repair orders and service tickets for the ASM.
• Update customers on vehicle status, parts needs, or additional service recommendations.
• Check out customers for final bill. Accepting credit card informtion or cash.
• Assist in scheduling appointments.
• Maintain a clean, organized, and welcoming service reception area.

Requirements

• A friendly, professional demeanor and a genuine desire to help people.
• Strong organizational skills and the ability to juggle multiple tasks without loosing focus.
• Comfort with basic computer systems and dealership management software (training provided).
• Excellent verbal and written communication skills.
• A proactive mindset.
• Previous customer service or administrtive experience (automotive industry experience a plus but not required).
• High school diploma or GED (general equivalency dipolma; or 1 to 3 months related experience and/or training, or equivalent combination of education and experience.

Benefits

• Health
• Dental
• Vision
• 401K
• Long Term Disability
• Short Term Disability
• Paid Vacations
• Life Insurance
• Direct Deposit