Service Customer Care Rep

Job Duties

• Process incoming calls from both Crown customers and Service Technicians
• Dispatch technicians
• Enter technician payroll hours
• Process parts and service billing
• Create daily work orders
• Maintain records and files
• Afford assistance to other departments as needed

Qualifications

• Less than 2 years related experience
• High school diploma or equivalent
• Excellent phone skills
• Good communication, organizational, math and computer skills
• Experience with Microsoft Office
• Leadership skills, technical experience and knowledge a plus
• Ability to multitask

Benefits

• Competitive Wages
• Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
• Health Savings Accounts and Flexible Spending Accounts
• 401K Retirement Savings Plan: Crown matches 100% of the first 4% of your eligible pay you contribute to the plan
• Paid Parental Leave
• 9 Paid Holidays
• Paid Vacation accrued at a rate based on length of service and position
• Paid Sick Leave
• Birthday Pay for Non-Exempt employees
• Tuition Reimbursement up to $5,250 per calendar year
• Company paid Life and Disability Benefits
• Optional supplemental term life insurance offerings