Service Coordinator - USA

Service Coordinator Company: MasterMoverLocation: MasterMover Inc, Charlotte Company Overview: MasterMover is a leading provider of innovative material handling solutions. Our electric tug technology helps organisations move heavy loads safely and efficiently, improving workplace productivity and safety. Our patented products are trusted by leading global brands across multiple industries to enhance operational efficiency and workplace safety. With our global headquarters based in the UK and sales operations in the USA, France and Germany, along with an extended network of sales partners and territory managers, MasterMover continues to grow internationally. It's an exciting time to join our team and be part of a company focused on innovation, customer success, and continuous improvement. Position Overview: As a Service Coordinator, you will act as a central point of contact for customers and service partners, coordinating and progressing service enquiries. This role focuses on effective case management, cross-functional collaboration, and the timely resolution of service and parts requests. You will play a key role in ensuring customers receive a consistent, high-quality service experience while working closely with teams across the business. Responsibilities: Managing and coordinating service enquiries across the US regionLogging, tracking, and progressing service cases through CRM systemsProviding clear updates to customers and internal teamsCoordinating technical support requests and parts ordersWorking with internal teams including Technical Support, Parts Operations, Engineering, Production, Sales, and WarrantySupporting service partners in arranging on-site technician visits and repairsMonitoring service cases to ensure timely resolution and customer satisfactionIdentifying trends, recurring issues, and opportunities for service improvementProviding administrative support to the business as required Who we're looking for: We're looking for someone who is organised, proactive, and customer-focused, with the ability to manage multiple enquiries in a fast-moving environment. You'll likely bring: Strong organisational and coordination skillsExcellent communication and stakeholder managementAbility to prioritise and manage multiple tasks effectivelyHigh attention to detail and data accuracyExperience using CRM or service management systemsA proactive approach to problem-solving Why join MasterMover? Opportunity to work for a globally recognised industry leader with a track record of innovation and excellenceCompetitive salary and benefitsCollaborative and supportive work environment that values creativity, initiative, and continuous learningExciting career growth opportunities with a company that is committed to investing in its employees and promoting from within