Service Coordinator - Sterility Assurance

Job Summary

The name Sotera Health was inspired by Soteria, the Greek goddess of safety, and reflects the Company’s unwavering commitment to its mission, Safeguarding Global Health®. Sotera Health Company is a leading global provider of mission-critical sterilization and lab testing and advisory services for the healthcare industry.

About the role

This job operates in a professional laboratory environment and may occasionally work in temperatures above 95 degrees and below 32 degrees and walk on slippery or uneven surfaces. This role routinely uses standard office equipment and lab equipment including but not limited to, computers, keyboards, computer mouses, telephones, photocopiers, file cabinets, and various hand tools.

Responsibilities

• Receive data packs and perform initial verification by updating all systems
• Coordinate with the Log In department to help resolve discrepancies
• Coordinate with the Sales and Service Center departments to obtain and update purchase orders
• Work with Sales staff to update quotes and purchase orders as needed
• Cookordination of change orders and pricing revisions in the system
• Cookordination and delivery of in house transfer studies, shared samples, Log In sample returns

Essential Duties

• Provide required test paperwork and supplies if applicable
• Provide status updates and preliminary data to clients
• Aid with the sample return process to clients to ensure samples are returned accurately and promptly
• Order supplies through purchasing and the N-Store
• Aid department management with reports for study tracking and key metrics
• Aid with the GLP log in process

Regulatory Compliance

Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.) Know and follow company policies and procedures Complete required training on time

Competencies

• Attention to detail
• Ability to follow written instructions
• Verbal and written communication skills
• Legible handwriting
• Customer service skills
• Project management skills
• Ability to multi-task
• Computer skills
• Ability to work independently
• Time management - must be able to respond to voicemails, emails and other communications in a timely manner
• Ability to problem solve
• Ability to understand CRM and how orders go to invoice

Physical Requirements

• Required to sit or work at a computer 60 % of the day, stand and traverse 40 % of the day to the various office and lab locations
• Full body movement required to bend, stoop, crouch, crawl, climb, and physically move pallets using material handling equipment
• Occasional push and pull tasks with one or both hands. Must be able to work while wearing personal protective equipment such as safety glasses, goggles, face shields, gloves, lab coats and personal protective equipment deemed necessary to protect testing and to provide personal protection when handling various solutions, wastes, etc.
• Must be able to lift and move up to 45 pounds

Education and Experience Requirements

• High School Diploma and one-year applicable customer service experience or A.A. /A.S. or B.A. /B.S. degree (public relations, communications, business, or other applicable degree preferred)