Service Coordinator- Power Systems

About the role

The Service Coordinator at Wagner Equipment Co. is responsible for administering the Service work order process for the Power Systems Service Department. This position requires a combination of administrative and technical skills, including reviewing and invoicing work orders, verifying technician time cards, and maintaining accurate service records.

Responsibilities

• Reviews and invoices work orders ensuring all aspects are correct (parts, labor, miscellaneous, notes, warranty codes, and purchase orders)
• Verifies and enters technician time cards daily as needed
• Receives invoicing from other dealerships and vendors and forwards for payment
• Provides completed service reports, fluid analysis reports, and all required documentation to customers as needed
• Closes all work orders within allotted time or less from last day of labor
• Maintains WIP at less than 60 days
• Maintains technician service truck vehicle records
• Maintains accurate service records
• Provides the Wagner Equipment Warranty department accurate service records
• Provides the Wagner Equipment A/P – A/R department accurate invoicing records
• Works with the Wagner Equipment Fleet Department to maintain accurate service truck records
• Is accessible to all Power Systems personnel for personal contact in order to maintain efficient work flow
• Promotes additional Wagner services to customers as needed
• Applies a basic knowledge of engines and EPG applications

Requirements

• High School Diploma or GED
• 3+ years’ experience with electrical power generators
• 3 years administrative/clerical experience
• 3 years customer service experience
• 1 years sales experience

Qualifications

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Access
• Intermediate knowledge of Microsoft Word and Excel

Skills

• Reasoning
• Organizational
• Communication
• Math

Benefits

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retail Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizn - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

Pay

$26.08-$42.83 hourly. Pay rate is dependent upon education & experience.

Schedule

Indoors

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Sedentary work that primarily involves sitting/standing but may require occasionally lifting and/or moving up to 25 pounds
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Basic knowledge of Microsoft Access
• Intermediate knowledge of Microsoft Word and Excel

Travel Requirements

Up to 25%

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.