Service Coordinator Order Experience I

About the role

At Numotion, we’re on a mission to improve the lives of people with disabilities. As North America’s largest provider of mobility products and services, we deliver personalized solutions from manual and power wheelchairs to medical supplies and other assistive technologies that support health, independence, and everyday participation. We’re committed to a workforce of diverse backgrounds and experiences and to an inclusive environment shaped by open dialogue, attentive listening, and tangible, ongoing action.

Responsibilities

• Receives and implements service and repair requests and coordinates the timely provision of services.
• Facilitates timely order movement through Numotion’s order processing system.
• Assists customers with service & repair requests, enters and maintains accurate data in order processing system while progressing orders through to completion.
• Releases purchase orders for replacement parts accurately and in a timely manner, facilitating completion of warranty and RA documentation as appropriate.
• Responds to customer inquiries, requests, and complaints in a timely manner working with other staff members to increase customer satisfaction and turnaround times; communicates to customers their financial responsibility.
• Takes responsibility to completely resolve issues without additional transfers and/or de-escalate customers whenever possible.
• Coordinates scheduling & routing of service techs on request.
• Reconciles routes and