Service Coordinator (Night Shift)

About the role

Premier Trailer Leasing is a 'USA Today Top Workplace' and one of the largest trailer leasing and rental companies in the nation, specializing in long-term leasing and short-term rental services for over-the-road vans, flatbeds, refrigerated equipment, and chassis with an inventory of 70,000 trailers and a growing network of locations across the United States. At Premier, you will find an environment where you are seen, heard, and valued. Join us and experience what it means to live a culture of C.A.R.E!

This position will handle all aspects of road service calls, including fielding service requests, documenting information, coordinating repairs and tire services, managing vendors, and documenting everything in GP for the branch and customer invoices. When not handling service requests, the role will involve additional duties.

Schedule

The position covers the night shift (9PM - 7AM), 4 days a week. During training (approximately 1 month), the successful candidate will work an 8AM - 5PM shift, Monday through Friday.

Responsibilities

• Handle service requests from customers, including gathering information, matching vendors, determining needed repairs, communicating with vendors and customers, inputting service into GP, creating rebills for work, and communicating with the branch after completion.
• Manage payables for all road service vendors.
• Seek and set up new vendors for the vendor network.
• Manage and input payables into GP as well as tracking spreadsheets.
• Update parts, invoice, expense, and tracking spreadsheets.
• Process new license plates and registrations for new equipment.
• Process FHWA forms for new equipment.
• Assist National Account Operations with collections and seasonal trailer transportation.

Requirements

• Associate’s degree in business or related field.
• At least 1+ years of related work experience.

Skills

• Self-starter with a sense of urgency, detail-oriented, and well-organized.
• Accurate and attentive to detail.
• Excellent written and verbal communication skills.
• Strong typing and computer application skills.
• Ability to assist and support others with a helpful disposition.
• Proficiency in Microsoft Office Suites: Word, intermediate Excel, PowerPoint, and Outlook.