Service Coordinator-Newberry Heights

About the role

Part‑time Service Coordinator position located at Newberry Heights, 5819 Newberry Ave, Memphis, TN 38115 (50‑unit community). The role supports the organization's vision to advance better living and care for seniors.

Responsibilities

• Demonstrates ability to advocate, organize, problem‑solve, and provide results for the residents served
• Assume responsibility for coordinating programs and activities for residents
• Serve as a liaison to community agencies, network with community service providers, and seek out new services available to residents
• Identify low‑cost service providers and/or negotiate discounts
• Engage all residents in the building(s) to identify areas of need and make referrals to community agencies when necessary
• Develop a Resource Directory that includes a listing of state and/or local service providers
• Sponsor educational events that include subjects relating to health care, agency support, life skills and referral sources
• Provide quality customer service to all residents, addressing concerns and assisting with basic needs
• Assist residents in acquiring and utilizing desired community services such as housekeeping, meals, transportation, personal services, financial assistance, day care counseling
• Monitor, document, and relay any feedback or concerns from residents and their families
• Manage relationships, both internally and externally exercising appropriate communication and interpersonal skills

Qualifications

Education: Bachelor’s degree in social work or a related field preferred.

Experience: Two or more years of experience delivering social services to elderly and/or family populations preferred.

Working knowledge of supportive services and local community resources.

Demonstrated ability to advocate, organize, problem‑solve, and deliver measurable results for residents.

Benefits

• Medical & Rx – 3 plan options to fit your budget; choose from coverage offered through a Nationwide network for you and your family.
• Healthcare Flexible Spending Account or Employer funded Health Savings Account.
• Fertility & Family Building Support, Weight Management, and Chronic Condition Support.
• Parental Leave paid at 100% for four weeks.
• Coverage begins first of the month following your date of hire.
• Dental & Vision coverage for you and your family with Nationwide providers.
• Company provided Life & ADD insurance and Disability coverage.
• Voluntary benefits such as Life & ADD for you and your family, Accident Insurance, Hospital Indemnity, Critical Illness, and Pet Coverage.
• Flexible Spending Accounts for Dependent Care (with company match) and Transportation & Parking.
• Well‑being Programs including an enhanced EAP with mental health and work‑life support, tobacco cessation, and Well‑Being Your Way which offers up to $1000/year in rewards & reimbursements.
• 3‑4‑5 Retirement Program offering immediate company funding at 3%, increasing up to 5% over time and an additional company match up to 5% when you contribute your own funds.
• Reimbursement for Tuition expenses.
• Paid Time Off (PTO) and 9 paid Holidays.

Schedule

Work Type: Part Time.