Service Coordinator II

About the role

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.

Requirements

• Certificate/degree from college or technical school with one (1) year related experience and/or training; or three (3) years of related experience and/or training with HS Diploma/GED.
• Candidates without a 4-year degree are encouraged to apply; we prioritize practical experience, relevant skills, and alignment with our leadership principles.
• Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Must be organized with the ability to multi-task and prioritize daily interruptions.
• Strong attention to detail and enjoy working in fast paced environment.
• Knowledge of Word, Excel, Outlook, and Windows.
• Flexibility to work overtime/weekends, as required.
• Familiarity with the operation of Energy Management Systems, HVAC Systems and/or Temperature Controls preferred.

Skills

• Customer service excellence
• Organization and multi‑tasking ability
• Strong attention to detail
• Proficiency in Word, Excel, Outlook, and Windows
• Flexibility for overtime/weekend work
• Familiarity with Energy Management, HVAC, and Temperature Controls

Benefits

• Health insurance and holistic wellness programs with generous incentives – coverage starts day one.
• Family building benefits: fertility coverage and adoption/surrogacy assistance.
• Paid time off: up to 15 vacation days, paid holidays, sick leave, plus volunteer and parental leave options.
• 401K match.
• Educational and training opportunities through company programs.
• Tuition assistance and student debt support.

Pay

$47,310.00 - $76,800.00 annual base salary range.

Schedule

Monday to Thursday: onsite work with colleagues. Friday: choose your work location, balancing work requirements.