Service Coordinator I

About the role

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to project.
• Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
• Interacts and communicates with all Project Managers and HVAC Field Technician Supervisor to assign/dispatch Controls Technicians and HVAC Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.

Requirements

• High School Diploma/GED required.
• Excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
• Organized with the ability to multi-task and prioritize daily interruptions.
• Detailed oriented and enjoy working in a fast paced environment.
• Flexibility to work overtime/weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Pay

Annual Base Salary Range: $34,700.00 - $72,700.00. Compensation Type: Exception Hourly. Incentive Eligible: No. Sales Commission Eligible: No. Disclaimer: Compensation varies based on seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Benefits

• Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
• Family building benefits include fertility coverage and adoption/surrogacy assistance.
• Paid time off includes up to 15 vacation days, paid holidays, sick leave, and additional options to support volunteer and parental leave.
• 401K match, educational and training opportunities through company programs, tuition assistance, and student debt support.

Disclaimer: Benefit offerings may vary by site, Collective Bargaining Agreements, and local/state regulations.

Schedule

Monday to Thursday: work onsite with colleagues. Friday: choose your work location, balancing what your work requires.