Service Coordinator I

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About the role

This position is based in Gaithersburg, MD. In this role, you will plan, coordinate, control, and direct activities of operational resources to execute service agreements and repair work. You will procure appropriate labor and materials for work completion within financial standards, interact with customers and field technicians, and coordinate job priorities with service managers.

Responsibilities

• Coordinates service resources, dispatches and assigns team members to projects.
• Schedules personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability.
• Creates quotes for evaluation and break/fix service work.
• Interacts and communicates with all Service Managers and Field Technician Supervisors to assign/dispatch Technicians.
• Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
• Maintains customer satisfaction by investigating concerns, routing them to assigned staff, and responding to special requests.
• Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generates various reports.

Requirements

• High School Diploma or GED required.
• Excellent customer service skills; must be comfortable and effective on the phone.
• Organized with the ability to multi-task and prioritize daily interruptions.
• Detail-oriented and enjoys working in a fast-paced environment.
• Flexibility to work overtime and weekends, as required.
• Knowledge of Word, Excel, Outlook, and Windows.

Haven’t done every single thing in the job description? We are just as interested in your capabilities as your prior work experience. If you are excited about this role but your past work experience doesn’t align perfectly, we encourage you to apply anyway.

Benefits

• Benefits kick in on day one for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family-building benefits: fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (up to 8% company contribution).
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

Pay

Annual base salary range: $48,291.66 – $78,100.00. This is an hourly position. Actual compensation will depend on factors such as seniority, merit, geographic location, education, experience, travel requirements, and union designation.

Schedule

This is an on-site position requiring 5 days per week at the Gaithersburg, MD office.